Shipping, Cancellation & Refund Policy

At Macaro, we are dedicated to ensuring your satisfaction with our products and services. Please review our detailed Cancellation, Refund, and Shipping Policy to understand how we manage orders, deliveries, and customer concerns.

Order Cancellation

• How to Cancel an Order:
  • If you wish to cancel your order, please contact our customer service team at [email protected] as soon as possible. Include your order number, full name, and the date of purchase for quicker processing.
• Cancellation Window:
  • Orders can be canceled within 12 hours of placement, provided they have not been processed or shipped.
  • We will make every effort to accommodate your cancellation request if your order has been processed but not yet shipped, but this cannot be guaranteed.
• Shipped Orders:
  • Once an order has been shipped, it cannot be canceled. If you wish to return the item, please follow our return instructions.

Return Policy

• Eligibility for Returns:
  • We accept returns for products that are damaged, defective, or incorrect upon delivery. To initiate a return, contact us within 48 hours of receiving your order.
  • The product must be unused, in its original packaging, and in the same condition as received to qualify for a return.
• Return Process:
  • Contact customer service at [email protected] with your order number, the reason for return, and, if applicable, photos of the damaged or defective product.
  • Upon approval, you will receive a return authorization and instructions on how to send your item back.
• Return Shipping:
  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective product).
  • We recommend using a trackable shipping method to ensure that the returned product reaches us safely.

Refund Policy

• No Refunds:
  • We do not offer refunds for orders once they have been placed and confirmed.
  • If you return a product, we will provide a replacement or refund in the original payment method, depending on the situation, after receiving and inspecting the returned item.
• Processing Time for Returns:
  • Once your return is received and inspected, we will notify you of the approval or rejection of your return within 24-48 hours.
  • Approved returns will result in a replacement product being shipped to you or store credit being issued.
  • The refund will be credited back in 2-3 business days to the original payment method.
• Non-Returnable Items:
  • The following items are not eligible for return:
    • Perishable goods (e.g., products with a short shelf life).
    • Custom or personalized orders.
    • Products that have been opened or used.

Shipping Policy

• Shipping Locations:
  • We currently ship all over India.
• Shipping Charges:
  • Shipping charges are calculated based on the destination, weight, and dimensions of your order. The final shipping cost will be displayed at checkout.
• Processing Time:
  • Orders are typically processed within 24 hours after payment is confirmed. Please note that processing times may vary during peak seasons or holidays.
  • We usually ship our products within 2-3 business days.
• Estimated Delivery Time:
  • Delivery times vary based on your location. Estimated delivery times will be provided at checkout and are typically 3-7 days.
  • Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as courier delays, customs processing, or adverse weather conditions.
• Order Tracking:
  • Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
• Failed Delivery Attempts:
  • If delivery fails due to an incorrect address provided by the customer or if the customer is unavailable to receive the package, the order may be returned to us. In such cases, additional shipping charges may apply for reshipment.
• International Shipping:
  • For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. Macaro is not liable for delays caused by customs processing.

Customer Support

For any questions or concerns regarding our Cancellation, Refund, and Shipping Policy, please contact us at [email protected]. We are here to assist you and ensure a smooth shopping experience.